Troubleshooting Guide for Patient Access
To register for MyWay Diabetes, you will need to be registered for 'Online Services' with your GP surgery. The video below will explain the features of MyWay Diabetes and how to register:
Having problems registering?
If you've had problems when trying to register, have a look at our troubleshooting guide below. If you still can't resolve the issue then please get in touch with us for further assistance by emailing support@mwdh.co.uk or phoning us on 01382 381231*
*Please note due to coronavirus, all of the support staff are working at home. However, we will be dialling into the office phone every day to check messages so please leave your name and number so we can phone you back*
Query |
Information |
Action to Fix |
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I got an error message to say my permissions are not correct. |
If you get a message to say your permissions are not correct, this means you need your GP practice to enable your detailed coded records.
Your detailed coded records allow you to see your test results such as HbA1c and other diabetes clinical data. |
We suggest you get in touch with your GP practice and say:
“I would like to register for MyWay Diabetes and need you to enable my detailed coded records for Allergies, Medications, Laboratory test results, Immunisations & Problems so that I can complete my registration and access my data” |
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I’m not sure if I’m registered for Online Services. |
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If you have not registered for online services, you need to contact your GP practice they will advise you if you have already registered and if you haven’t, they will tell you what you need to do next. |
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I have registered for online services, but I don’t have the three codes I need.
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You should check your email inbox for an email at the time of registration. Try searching under the topic "online service". |
To re-request your codes, please get in touch with your GP surgery. |
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I’m still having problems, or I need more info.
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You can send an email to the team at support@mwdh.co.uk and we will send you more information about registering for online services and send you a reminder about completing the registration process. |
